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Bronze
Entry level support and service coverage, suited more for the low end instrument user who would like access to full personnel support, features and opening discounts on labour.
Support & Service Plans
- Unlimited Phone Support
- Unlimited Email Support
- Discount on Instrument Labour
- Discount on Consumables and Spare Parts
- Discount on Additional Instruments
- Free Comprehensive Service/Call-out
Silver
Progression in support from the entry level coverage, you will experience discounts on consumables and spare parts as well as increased discounts on labour. Intended for the mid-range instrument user or user with multiple machines.
- Unlimited Phone Support
- Unlimited Email Support
- Discount on Instrument Labour
- Discount on Consumables and Spare Parts
- Discount on Additional Instruments
- Free Comprehensive Service/Call-out
Gold
Top level support and service intended for customers with multiple machines and high throughput. You will experience maximum discounts across consumables, spare parts and labour with the addition of discounts on additional instrument purchases and free onsite servicing.
- Unlimited Phone Support
- Unlimited Email Support
- Discount on Instrument Labour
- Discount on Consumables and Spare Parts
- Discount on Additional Instruments
- Free Comprehensive Service/Call-out